Refund & Return Policy

Last Updated: June 2026

At Zen Fitness, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of delivery for a refund or exchange.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be in its original packaging.

• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Used fitness products

• Items damaged due to misuse

• Clearance or final sale items

• Gift cards

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will work with you to provide a replacement or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with photos of the issue so we can resolve it promptly.

Contact Us

For questions regarding returns or refunds, please contact us at:

Email: 

We strive to respond to all inquiries within 24–48 business hours.