Shipping Policy

Last Updated: June 2026

Thank you for shopping with Zen Fitness. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received and verified.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated shipping times:

• United States: 5–12 business days

• Canada: 7–15 business days

• International Orders: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Promotional free shipping offers may be available on qualifying orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active.

Delayed Shipments

Shipping delays may occur due to:

• Weather conditions

• Carrier delays

• Customs processing

• High seasonal demand

• Other circumstances beyond our control

Zen Fitness is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and an order is returned to us, additional shipping charges may apply to resend the package.

Lost or Stolen Packages

Zen Fitness is not responsible for packages marked as delivered by the carrier.

If you believe your package has been lost or stolen, please contact the shipping carrier directly and then contact our support team for assistance.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.

We will work with you to resolve the issue as quickly as possible.

International Orders

International customers are responsible for any customs duties, taxes, or import fees that may be charged by their country.

These fees are not included in the product price or shipping cost.

Contact Us

For shipping questions or concerns, please contact:

Email: 

We aim to respond to all inquiries within 24–48 business hours.